Shipping Policy

Effective Date: January 1, 2026

At Away, we believe that getting away should be seamless from start to finish—and that includes our shipping experience. We are proud to offer 100% Free Shipping on all orders within the United States and Canada, with no minimum purchase required.

1. Shipping Destinations & Costs

• United States: Free Standard Shipping (All 50 states, including Alaska, Hawaii, and U.S. Territories).
• Canada: Free Standard Shipping (All provinces and territories).

Destination	Shipping Method	Cost	Estimated Delivery Time
United States	Standard Ground	FREE	3–6 Business Days
Canada	Standard International	FREE	5–9 Business Days

2. Order Processing Time

• All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and major holidays).
• Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor its journey to your doorstep.

3. Carriers & Delivery

We partner with major, reliable carriers (such as UPS, FedEx, DHL, and USPS) to ensure your travel gear arrives safely and on time.

• Note: Delivery times are estimates and start from the date of shipping rather than the date of order. While we do our best to ensure timely delivery, unexpected carrier delays are outside of our control.

4. Duties, Taxes, and Customs (Canada)

For our Canadian customers, all applicable customs duties and import taxes are fully covered by us. The price you see at checkout is the final price you pay—no hidden fees, unexpected brokerage charges, or extra customs bills upon delivery.

5. Address Changes & Interceptions

Please ensure your shipping address is correct at checkout. If you need to make changes, contact our support team at [Your Support Email] within 2 horas of placing your order. Once an order has been dispatched, we are unable to redirect or alter the shipping address.

6. Lost, Stolen, or Damaged Packages

Your peace of mind is important to us. If your package is lost in transit, arrives damaged, or is marked as delivered but you haven’t received it, please reach out to us at [Your Support Email] within 7 days of the estimated delivery date. We will work swiftly with the carrier to resolve the issue and make it right.

Questions?

If you have any questions or concerns about your shipment, feel free to reach out to our customer experience team at awaytravel.com. We’re always here to help!